Emirates airline launches new ‘hospitality-based’ operational strategy
Emirates airline is launching a new 'hospitality-based' strategy that will take customer experiences to 'new heights,' The Dubai-based carrier is setting up an internal Emirates Hospitality Centre of Excellence to engage and co-ordinate the rollout of the program across diverse teams involved in delivering customer experiences. This includes cabin crew, airport services employees, contact center teams, catering, inflight products, training, recruitment, sales and marketing, and more. "The program will be […]
